CPE Self-Study

Effective Business Communications - Tax Staff Essentials

Publisher: AICPA
  • $99.00-$129.00
    Effective Business Communications - Tax Staff Essentials Online Access Product #: 158271
    AICPA Member: $99.00
    Non-Member: $129.00
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    Contact a representative for group pricing or on-site training opportunities. 800.634.6780 (Option 1) | Contact Us Product #: GT-TSE.STD

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This two-part CPE course addresses Business Communication and Business Writing, with an emphasis on communications in the firm setting.

Part I covers aspects of leadership in connection with work teams and group development. It examines communication skills and discusses the importance of effective communications. A leader's ability to communicate, greatly reduces misunderstandings in the workplace, and significantly improves project management.

Part II covers the use of positive language, and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.

Learning Objectives

This course will prepare you to do the following:

  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace
  • Recognize the communication patterns that occur before and during the formations of teams
  • Explain the role of conflict in work teams, and approaches for dealing with the conflict
  • Explain communication issues a leader must consider before beginning discussions with a group
  • Eliminate wordiness, redundancy, and obscure language from your writing
  • Produce written communications that are positive, confident, clear and concise
  • Structure, design, and page layout options to construct documents that are accessible and well organized
  • Explain five techniques to make your language more positive and professional
  • Recognize the importance of descriptive language
  • Understand how using certain words can help you avoid misinterpretation and misunderstandings

Key Topics

  • Communication and work teams
  • Communication for leaders
  • Difficul communication
  • The power of professional language in business writing

Who Will Benefit?

  • CPAs, financial advisors, attorneys, partners, managers, and staff at all levels


Tax Section Members Receive Additional Savings!

When you log into this website with your AICPA member user account, the section/credential discount will be automatically applied during checkout. Should you have any questions or encounter any issues, please contact the AICPA Service Center at 888-777-7077 or service@aicpa.org.

Find out more information on the Tax Section.

System Requirements

About the Publisher


About the AICPA The American Institute of CPAs is the world’s largest member association representing the accounting profession, with more than 412,000 members in 144 countries, and a history of serving the public interest since 1887. AICPA members represent many areas of practice, including business and industry, public practice, government, education and consulting. The AICPA sets ethical standards for the profession and U.S. auditing standards for private companies, nonprofit organizations, federal, state and local governments. It develops and grades the Uniform CPA Examination, and offers specialty credentials for CPAs who concentrate on personal financial planning; forensic accounting; business valuation; and information management and technology assurance. Through a joint venture with the Chartered Institute of Management Accountants, it has established the Chartered Global Management Accountant designation, which sets a new standard for global recognition of management accounting.

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