CPE Self-Study

Process Excellence

Publisher: AICPA
  • $55.00-$75.00
    Process Excellence Online Access Product #: 159830
    CGMA Holder: $55.00
    AICPA Member: $59.00
    Non-Member: $75.00
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    Contact a representative for group pricing. 800.634.6780 (Option 1) | Contact Us Product #: GT-LBA

Leading business 'guru' Deming stated that '85% of the reasons for failure to meet customer expectations are related to deficiencies in systems and processes...rather than the employee. The role of management is to change the process rather than badgering individuals to do better. In this course we look at how to better manage, improve and design processes to address Deming's concern. We cover what processes are and how they operate in a business, how to recognize the state of maturity of process management in your business, and to measure and report the performance and state of each key process. We then go on to consider the methods for improving and designing processes for optimum performance, before finally looking at the drivers of successfully deploying process excellence.

Learning Objectives:

  • Demonstrate the three dimensions of process excellence
  • Assess the maturity of process management in your organization
  • Summarize the four key states of a process and the impact of variation and defects
  • Calculate Process Sigma
  • Discover the DMAIC nd DMADV methodologies of improving and designing processes
  • Explain the key factors impacting successful deployment of process excellence

Prerequisites: None


CGMA designation holders qualify for discounted pricing on this product. In order to receive your special pricing, you must be registered and signed in. View the complete list of development products available on CGMA.org.

System Requirements

About the Publisher


About the AICPA The American Institute of CPAs is the world’s largest member association representing the accounting profession, with more than 412,000 members in 144 countries, and a history of serving the public interest since 1887. AICPA members represent many areas of practice, including business and industry, public practice, government, education and consulting. The AICPA sets ethical standards for the profession and U.S. auditing standards for private companies, nonprofit organizations, federal, state and local governments. It develops and grades the Uniform CPA Examination, and offers specialty credentials for CPAs who concentrate on personal financial planning; forensic accounting; business valuation; and information management and technology assurance. Through a joint venture with the Chartered Institute of Management Accountants, it has established the Chartered Global Management Accountant designation, which sets a new standard for global recognition of management accounting.

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