Here are 10 ways remote support can help you get ahead:
- Reduce time and money spent traveling to and from client offices.
- Solve problems faster by instantly connecting with customers to resolve their technical accounting issues.
- Increase customer satisfaction and loyalty, which leads to increased renewal rates, increased referrals and, ultimately, increased revenue.
- Improve productivity by easily reviewing data, making adjustments or doing maintenance without emailing files or traveling.
- Increase service capability without adding staff. (This is especially profitable if you charge for service, but still a cost-saver if you don't.)
- Save time by running tasks in parallel. (Service multiple clients at once).
- Train clients how to use their software faster and more effectively using screen-sharing technology and tools.
- Expand your support capability to more distant geographical areas.
- Avoid disruptions during business hours by working while clients are away from their computers.
- Win more new clients by using remote support as a value in your sales and marketing plans.
The GoToAssist® Express™ remote-support tool provides you with live-support capability. Easily view and control your customers’ computers online to quickly resolve their technical issues. Try it FREE!