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CPE Self-Study

Effective Business Communications - Tax Staff Essentials

  • $119.00-$149.00
    Effective Business Communications - Tax Staff Essentials Availability : Online Access Product #: 158340
    AICPA Member: $119.00
    Non-Member: $149.00
  • Contact Sales
    Contact a representative for group pricing or on-site training opportunities. 800.634.6780 (Option 1) | Contact Us Product #: GT-TSE.STD

Save when you buy the complete Tax Staff Essentials, Level 1 online bundle.

This two-part CPE course addresses Business Communication and Business Writing, with an emphasis on effective communications in the firm setting.

Part I covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communications. A leader's ability to communicate, greatly reduces misunderstandings in the workplace, and significantly improves project management.

Part II covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. This course can help you avoid misunderstandings that may cause significant financial and emotional loses to a firm. It will help you to avoid vague answers that can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.

Learning Objectives

  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations.
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace.
  • Recognize the communication patterns that occur before and during the formations of teams.
  • Explain the role of conflict in work teams, and approaches for dealing with the conflict.
  • Explain communication issues a leader must consider before beginning discussions with a group.
  • Eliminate wordiness, redundancy, and obscure language from your writing,
  • Produce written communications that are positive, confident, clear and concise.
  • Structure, design, and page layout options to construct documents that are accessible and well organized.
  • Explain five techniques to make your language more positive and professional.
  • Recognize the importance of descriptive language.
  • Understand how using certain words can help you avoid misinterpretation and misunderstandings.

Key Topics

  • Communication and work teams
  • Communication for leaders
  • Difficult communication
  • The power of professional language in business writing

Who Will Benefit?

  • CPAs, financial advisors, attorneys, partners, managers, and staff at all levels.

Discounts

Tax Section Members Receive Additional Savings!

When you log into this website with your AICPA member user account, the section/credential discount will be automatically applied during checkout. Should you have any questions or encounter any issues, please contact the AICPA Service Center at 888-777-7077 or service@aicpa.org.

Find out more information on the Tax Section.

System Requirements

About the Authors

Kelly Watkins

Lisa Polack

About the Publisher

American Institute of CPAs

The American Institute of CPAs (AICPA) is the world’s largest member association representing the CPA profession, with more than 418,000 members in 143 countries, and a history of serving the public interest since 1887. AICPA members represent many areas of practice, including business and industry, public practice, government, education and consulting.

The AICPA sets ethical standards for the profession and U.S. auditing standards for private companies, nonprofit organizations, federal, state and local governments. It develops and grades the Uniform CPA Examination, and offers specialized credentials for qualified professionals who concentrate on personal financial planning; forensic accounting; business valuation; and information management and technology assurance. With The Chartered Institute of Management Accountants (CIMA), it offers the Chartered Global Management Accountant (CGMA) designation, which sets the global benchmark for quality and recognition in management accounting.

The AICPA and CIMA also make up the Association of International Certified Professional Accountants (the Association), which represents public and management accounting globally, advocating on behalf the public interest and advancing the quality, competency and employability of CPAs, CGMAs and other accounting and finance professionals worldwide.

The AICPA maintains offices in New York, Washington, DC, Durham, NC, and Ewing, NJ.