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Web Events
Effective Business Communication
Speakers:
Delivery type:
Video Webcast
NASBA FIELD OF STUDY
Communications & Marketing
LEVEL
Basic
CPE CREDITS
Video Webcast: 4.0
The use of positive language is an important communication tool. Using appropriate word choices will make you a more effective manager and communicator. Join us for this webcast to learn how to improve your communication skills and strengthen your team.

Gather the team together and attend this webcast as a group. Each attendee will earn CPE Credit. Enter the number of attendees in the quantity box above.

Number of Attendees Non-Member Member

1 - 4

$199 $159

5 - 9

$179 $145

10 - 20

$169 $135

21 +

$159 $129

Your order confirmation will include an instruction document for group viewing and earning CPE credit (please review prior to the start of the event) and information on how to access the webcast.

ON24 Supported System Configurations

  • Windows 7+(Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (Latest version, Safari Browser Only)

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Media Players
In order to access the event, you must have the following streaming media player installed on your computer:

ON24 Supported Browsers

  • Microsoft Edge
  • Internet Explorer 9+
  • Mozilla Firefox (Latest)
  • Safari (Latest, Mac Only)
  • Google Chrome (Latest)

Technical Support: For technical support, please contact service@aicpa.org or call 888.777.7077 Mon-Fri 9am-6pm ET.

Detailed information can be found here
https://event.on24.com/view/help/sysreq.html

Product details

Key Topics

  • The power of professional language in business writing
  • Communication and work teams
  • Communication for leaders
  • Difficult communication

Learning Objectives

  • Eliminate wordiness, redundancy, and obscure language from writing and produce documents that are clear and concise
  • Produce written communications that are positive and confident
  • Explain five techniques to make your language more positive and professional
  • Recognize the importance of descriptive language
  • Understand how using certain words can help avoid misinterpretation and misunderstandings.
  • Discuss the common types of difficult communication patterns found in the workplace and how to cope with these situations
  • Understand the difficult communication patterns that may occur between men and women
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace
  • Recognize the communication patterns that occur before and during the formations of teams
  • Explain the role of conflict in work teams and approaches for dealing with the conflict

This webcast is part of the Tax Staff Essentials program.

Miscommunication is costly. In this course we will discuss how the use of positive language is not a "warm and fuzzy" concept, but rather an important communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional losses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings and tension within an office environment.

We will also address some aspects of leadership in connection with work teams and group development. We will look at the role leaders play in workplace communication and examine communication skills for discussion leaders. The importance of effective communication cannot be underestimated. A leader's ability to communicate greatly reduces misunderstandings in the workplace, and significantly improves project management.

Important Information on Your CPE Credit

Speaker bio

J. William Harden, Ph.D., CPA, ChFC
University of NC Greensboro / Greensboro, NC

Bill is an Associate Professor in the Bryan School of Business and Economics at UNC Greensboro where he teaches tax courses on flow-through entities, individual and corporate tax, tax research, IRS practices and ethics. Bill has over twenty years of experience in taxation. He began his public accounting career in 1990 in the Dallas office of one of the Big Six accounting firms. In addition to his university teaching, Bill consults on tax and financial planning issues and maintains a sole practice in North Carolina, focusing on taxation and financial consulting for small businesses and individuals.

Bill has testified before the House Ways and Means Oversight Sub-Committee on internet taxation issues. He was the recipient of a Lybrand Certificate of Merit in 2002. Bill has been involved in CPE instruction for over a decade. He was the author of the AICPA’s tax update courses from 2007 through 2012 and received AICPA instructor awards in 2011, 2012 and 2013. Bill also received NCACPA outstanding instructor awards in 2009, 2010 and 2011.

Bill has authored over 30 publications in tax accounting and financial planning journals, including the Journal of Financial Service Professionals, Strategic Finance, National Tax Journal, Journal of Business Finance and Accounting, Tax Notes, Tax Advisor, Journal of the American Society of CLU and ChFC. Mr. Harden is currently a member of the American Accounting Association, the American Taxation Association, the National Tax Association, the AICPA, and the North Carolina Association of CPAs. He is a past board member of the Piedmont Chapter of the NCACPA.

Price:
$199.00
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Standing Order Option
Estimated total:
$199.00
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CREDIT INFO
CPE credits
Video Webcast
: 4.0
NASBA Field of Study
Communications & Marketing
Level
Basic
Prerequisites
None
ADVANCE PREPARATION
None
Delivery Method
Group Internet Based
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