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CPE Self-Study
Optimizing Performance Through Listening and Observing
NASBA FIELD OF STUDY
Personal Development, Communications & Marketing
LEVEL
Basic
CPE CREDITS
Online: 1.0
Provides essential information on how to listen to and observe others, so you can optimize your own work performance, and that of your colleagues.

CITP credential holders qualify for an additional 20% discount.

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CPE On-Demand
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Product details

Get better results by enhancing your listening and observing skills.

Who Will Benefit?

  • All accounting and finance professionals who want to enhance their performance and build strong work relationships.

Key Topics

  • How to improve your level of attention.
  • How to ask skillful questions.
  • How to show empathy.

Learning Objectives

  • Recognize how your personal performance will benefit from more advanced listening and observing skills.
  • Identify barriers to listening.
  • Recognize which of the four levels of attention model a conversation is operating at.
  • Recognize the role of questioning as a listening device.
  • Recognize the role empathy plays in deepening trust.

This self-study online course is part of the Happiness at Work Series.

Listening and observing are essential leadership skills fundamental to all good working relationships. When someone feels listened to and heard, it directly affects not only their performance, but also their commitment and overall happiness at work.

This CPE self-study online course will provide you with essential information on how to listen to and observe others so that you can optimize your own work performance, as well as that of your colleagues.

Ratings and reviews
Author(s)

Katie Demain

International Partner
iOpener Institute for People & Performance

Katie is an International Partner at iOpener. She designs and delivers leadership programs and has been leading teams of facilitators, coaches and actors, working across various continents for multinational organizations, top business schools and governments as well as the U.N. since 2008. In Katie‘s earlier years, she led teams of journalists to develop special economic reports on countries as diverse as Mexico, Nigeria, Russia and Indonesia. This placed her in the privileged position of being able to interview world leaders and industry gurus; to witness their leadership and communication styles first-hand. She specializes in Positive Leadership and couples this with her understanding of personality types, organisational development and cultural context.

Katie is also a public speaker and thought leader on the Science of Happiness at Work™. She is often interviewed on radio programs and has spoken at international conferences and at U.N. Forums. Katie has lived and worked in twelve countries over the past thirty years; and has recently moved back to the U.K. from South Africa.

Publisher

American Institute of CPAs

The American Institute of CPAs (AICPA) is the world’s largest member association representing the CPA profession, with more than 418,000 members in 143 countries, and a history of serving the public interest since 1887. AICPA members represent many areas of practice, including business and industry, public practice, government, education and consulting.

The AICPA sets ethical standards for the profession and U.S. auditing standards for private companies, nonprofit organizations, federal, state and local governments. It develops and grades the Uniform CPA Examination, and offers specialized credentials for qualified professionals who concentrate on personal financial planning; forensic accounting; business valuation; and information management and technology assurance. With The Chartered Institute of Management Accountants (CIMA), it offers the Chartered Global Management Accountant (CGMA) designation, which sets the global benchmark for quality and recognition in management accounting.

The AICPA and CIMA also make up the Association of International Certified Professional Accountants (the Association), which represents public and management accounting globally, advocating on behalf the public interest and advancing the quality, competency and employability of CPAs, CGMAs and other accounting and finance professionals worldwide.

The AICPA maintains offices in New York, Washington, DC, Durham, NC, and Ewing, NJ.

Price:
$59.00
Member Quantity:
Nonmember Quantity:
Quantity:
Estimated total:
$59.00
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CREDIT INFO
CPE credits
Online
: 1.0
NASBA Field of Study
Personal Development, Communications & Marketing
Level
Basic
Prerequisites
None
ADVANCE PREPARATION
None
Delivery Method
QAS Self-Study
Course acronym
HILO
GROUP PRICING
Contact a representative for group pricing.
Telephone: 800.634.6780 (Option 1)
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