CPE Self-Study
Communicating Effectively in the Workforce
Communications & Marketing
Text: 5.5, Online: 4.5
In this CPE course, learn the impact of communication styles in the workplace and how to match the message to the audience.

CPE On-Demand
AICPA’s online CPE courses will operate in a variety of configurations, but only the configuration described below is supported by our technicians.

A stable and continuous internet connection is required
In order to record your completion of the online learning courses, please ensure you are connected to the internet at all times while taking the course. It is your responsibility to validate that CPE certificate(s) are available within your My Account after successfully completing the course and/or exam. Please contact us at 1.888.777.7077 or service@aicpa.org with any questions or concerns related to your CPE certificate(s).

Supported Operating Systems:

  • Macintosh OS X 10.10 to present
  • Windows 7 to present

Supported Browsers:

  • Apple Safari
  • Google Chrome
  • Microsoft Internet Explorer
  • Mozilla Firefox

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Note: Your course will be accessible immediately after completing your purchase. Access instructions will be shown on the Order Confirmation Screen and included in your Order Confirmation Email, or click My Account at the top of the page, select My Purchases and then My Online Learning tab.

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Product details

Who Will Benefit?

  • Financial professionals
  • Managers
  • Controllers
  • CFO's

Key Topics

  • Communication skills
  • Effective Communication
  • Difficult Communication

Learning Objectives

  • Distinguish and use effective communication skills
  • Differentiate the components of the verbal competence model
  • Differentiate types of nonverbal communication
  • Compare four approaches to communicator style
  • Determine ways to listen more effectively
  • Identify and respond to the various verbal aggression and hostile communication patterns

In today's technology-oriented world, it is important for professionals to understand the effect that technology has on the communication process. Being able to distinguish and use effective communication strategies transforms communication breakdowns into breakthroughs. Effective communication can raise bottom-line profits by increasing sales and improving employee satisfaction. With effective communication skills, you can do the following:

  • Influence and motivate your employees
  • Make better decisions
  • Negotiate more effectively
  • Build better work teams
  • Accomplish business objectives

This CPE course will help you discover how to open lines of communication, have productive meetings, and give persuasive presentations. You will also understand the impact of communication styles in the workplace and to match the message to the audience, persuade and prevent conflicts, and learn how to deal with difficult people.

Table of contents
Ratings and reviews

Lisa Polack, MLHR


American Institute of CPAs

The American Institute of CPAs (AICPA) is the world’s largest member association representing the CPA profession, with more than 418,000 members in 143 countries, and a history of serving the public interest since 1887. AICPA members represent many areas of practice, including business and industry, public practice, government, education and consulting.

The AICPA sets ethical standards for the profession and U.S. auditing standards for private companies, nonprofit organizations, federal, state and local governments. It develops and grades the Uniform CPA Examination, and offers specialized credentials for qualified professionals who concentrate on personal financial planning; forensic accounting; business valuation; and information management and technology assurance. With The Chartered Institute of Management Accountants (CIMA), it offers the Chartered Global Management Accountant (CGMA) designation, which sets the global benchmark for quality and recognition in management accounting.

The AICPA and CIMA also make up the Association of International Certified Professional Accountants (the Association), which represents public and management accounting globally, advocating on behalf the public interest and advancing the quality, competency and employability of CPAs, CGMAs and other accounting and finance professionals worldwide.

The AICPA maintains offices in New York, Washington, DC, Durham, NC, and Ewing, NJ.

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CPE credits
: 5.5,
: 4.5
NASBA Field of Study
Communications & Marketing
Delivery Method
QAS Self-Study
Course acronym
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